Service & Support
A dedicated team of technical experts, that are experienced at logging and resolving the majority of calls at 1st and 2nd level, but who are also supported by 3rd and 4th level expertise, to ensure problems and requests are dealt with quickly and effectively.
Support when you need it the most. This extra pair of hands is aimed at providing backup to your existing ICT team where they don’t have the experience or technical knowledge to resolve an issue; or to help with sickness, holiday cover and term time
The monitoring and management of the vast number of devices deployed in the larger establishments, is impossible without the correct tools and procedures. Our wide ranging experience ensures that your assets are correctly managed.
Our remote monitoring tool monitors your key components 24x7x365 and alerts our highly trained technicians of any possible errors. This enables then to prevent an issue from becoming disruptive as well as helping to formulate long-term plans for system refresh cycles.
With scheduled on-site technical support you can remove the burden of managing the ICT function and concentrate on the delivery of teaching and learning outcomes.
With a Service Level Agreement, educa-IT takes full responsibility for the delivery of the ICT function for schools that do not have the permanent on-site resources, or can work alongside your ICT manager.
All of our technicians are experienced, fully trained, enhanced DBS checked and can be available in your school to ease the pressure when it best suits you.
When combined with an on-site technician, this provides schools with a trusted and experienced service extension to your existing ICT function. In order to cater to your schools unique support requirements, we bring best practice experience and skillset that is gained by working with a wide range of customers.
This service can also be purchased on its own if you feel you need experienced ICT management and a strategic plan for projects such as Priority School Building Programme (PSBP)